FAQ's

Here are some of our Frequently Asked Questions, but please feel free to email us if this doesn't answer yours! info@heidihouston.com

 

What is a caftan anyway?

Well, caftans have been around for centuries, and  have been worn historically as a traditional garment in Morocco and the Middle East. It is traditionally long and loose. But, they are now more modernly worn as sleepwear, loungewear and beach wear. The most comfortable and versatile piece of your wardrobe. Easily dressed up or down. Perfect for your vacations, your pool party, or your bed :)

 

How do you recommend washing our HEIDI HOUSTON products?

For our poly blend pieces, including pajamas, robes and caftans we suggest washing separately on delicate and hang to dry.

For our black and ivory pajamas and robes we suggest washing them separately in 1/2 cup of white vinegar in lieu of soap. This helps set the colors.  Vinegar is anti bacterial and will not leave a vinegar odor on your clothing.

 

For our Lounge Line pieces, including modal, and our rayon blends we recommend washing with like colors on delicate. Tumble dry low (may result in very slight shrinkage) or lay flat to dry.

 

Do you have a size guide?

For sizing we recommend reading the description for each individual piece. Many of our pieces, such as our caftans and robes,  fit generously and come in One Size, or S/M, M/L. While other pieces including pajamas and loungewear come in sizes Small through XXL. For pants and shorts, if you are in between sizes, we suggest ordering up a size.

 

Where are HEIDI HOUSTON products made?

We take pride in the fact that all of our products are made in the USA. We source as much as possible from the states, including fabric, labels, tags, and packaging.  Many of our pieces are made by hand, which means there may be a slight variation from piece to piece. We are very involved in the whole production process.

 

What is your return policy?

We accept returns and exchanges within 30 days of the purchase date. Garments must be returned unworn with the tags on. We can offer store credit or a refund on your original payment method. Shipping costs are non refundable. Visit heidihouston.com/a/returns for a free return label.